The SMS Units page: your balance, buying units, asking the networks to approve your shop's own sender name, and the history of texts sent.
Store Settings → Buy SMS Unit. Everything you send by text — item promotions, restock alerts, sale alerts, Customer Follow-Up and Automatic Messages — draws on this one balance. The owner can open the same page from the main app too: Account → SMS Units in the sidebar (staff accounts don't see it, because buying units spends the shop's money).
12.1 Your balance and buying units
SMS units left — your balance. When it is empty the page says Empty - texts will not go out.
A banner warns you if customers are waiting on back-ordered items, with See who is waiting (section 11). Once you buy units, those texts go out by themselves.
Choose how many units — tap a pack, or Or type how many. You pay shows the price before you go on. A text uses one unit for each 153 letters, so a longer text uses more.
Continue to payment opens the secure payment page. When you come back the page checks the payment and adds the units — Payment received. If it says Your payment is still being confirmed, refresh in a few minutes; the message gives a reference to quote to support if the units do not arrive.
12.2 Your own sender name
The Sender name card is where you ask for texts to show your shop's name instead of the shared SmartShop name.
Type the Sender name: 3 to 11 letters or numbers, no spaces or symbols, at least one letter.
Fill What will you send? — a short example of a text you send. The phone networks ask for this.
Press Ask for approval.
Two things are needed first, and the card tells you if one is missing:
A verified email address. If yours isn't verified, press Send me the verification email and click the link in it.
Enough SMS units bought. You can ask once you have bought at least ₦5,000 of SMS units in total (the card shows the amount if you are not there yet). This is open to every plan, including the Freemium plan.
The phone networks approve sender names, not SmartShop. It usually takes 1 to 3 working days. Until then the card says Waiting for approval and your texts keep going out under the shared name. Press Check again to see if it has been approved — you also get an email when the networks answer. Once approved, every text shows your name; the shop's name is still written inside each message.
One sender name per shop. To change it after asking, contact SmartShop support. If the networks refuse it, the card lets you Ask for a different name .
12.3 History
Two tabs: Texts sent (when, to which customer, the message, units used, and the result — Delivered, Sent, Not delivered or Not sent) and Units bought (when, units added and what you paid).
Wallet (Store Settings → Wallet) holds your account balance for these purchases.